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Frequently Asked Questions

  1. What is your return policy??

  2. I tried to login on your website, but it kept on giving me the error message: "Invalid Email" What's up with that?

  3. I tried to order something from your online shopping mall, and whatever I add to the cart, it doesn't show as added to my cart. In fact, my shopping cart is empty?

  4. I purchased an e-book but I didn't receive my download link or lost it. What do I do?

  5. What is an e-book?

  6. I have purchased a book with you about a week ago and have to this day not heard anything about the shipping of the book nor have I received it. What is going on with that?

  7. I would like to order some products with you, but I do not have a credit card, neither do I have a debit card. What options do I have?

  8. I processed my order and decided that I would want to pay by Check/Money Order. Where do I send my check to and who do I issue it to?

  9. Are your books available in any Christian Bookstores near me?

  10. How long does it take for my products to get to me once I ordered them?

  11. Do you provide a tracking number for my package? If so, how do I find out where my package is at?

  12. When I click on the Forgot password link, I do not receive any email telling me what my password is. What could be the problem?


  13. What is your returns policy?

    Please contact us immediately for any damaged or incorrect orders so that we can help you immediately. We do not provide customer service...we serve one another in Christ, meaning that when we help you out, we are not just doing our job, we are doing our ministry!

    We are more than happy to provide you with a refund for TANGIBLE materials under the following terms:

    1. You have 30 days from the date of purchase to request a refund for tangible materials.

    2. All materials are sealed in their original packaging (all shipped materials are shrinkwrapped).

    3. Customer pays shipping and a restocking fee for products they return.

    4. The full refund for the tangible materials (excluding shipping) will be credited to the customers account upon arrival of their return.

    PLEASE NOTE: No refund is available for downloadable materials!

    Downloadable materials include:
    Ebooks, MP3 downloads (singles and series) and Course Fees.

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    I tried to login on your website, but it kept on giving me the error message: "Invalid Email" What's up with that?

    The problem likely is that you have not created your customer account. The customer account in AMI Bookshop is separate from your subscirption to our Mailing Lists. So to go ahead and create your account successfully, just click on the link on the right hand side of the screen that says: Click here to Register as a New Customer.

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    I tried to order something from your online shopping mall, and whatever I add to the cart, it doesn't show as added to my cart. In fact, my shopping cart is empty?

    Have you created your customer account with us before adding items to your cart? If not, then this is the problem. Please go and create your customer account by clicking on the link on the right hand side of the screen that says: Click here to Regsiter as A New Customer. Once your account has been set up successfully you can just go and login and then start a successful shopping trip!

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    I purchased an e-book but I didn't receive my download link or lost it. What do I do?

    The download link is included on the invoice we sent you after you made your purchase. On the invoice you will see your e-book listed highlighted in blue and underlined. That means that this is hyperlinked. So you just click on that link and follow the instructions from there to download your e-book.

    If you should not have received your invoice for some reason, then do not give up in despair. Your invoice will be stored for you online in your customer account.

    All you do is return to the AMI Bookshop website and click on the button that says "Invoices" and that is displayed in your Login Box. You will now find your invoice history listed. Just click on the invoice number to view your invoice and then from there simply click on the hyperlink for your e-book.

    Tip: Why don't you back up your e-book on a CD this time? That way you will always have your e-book right there with you!

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    What is an Ebook?

    E-Book stands for Electronic Book. It means that once you have purchased this from us that you will get a link to download this book onto your computer. All e-books are in pdf format. You may save the e-book on your harddrive and read it on your computer on- and offline whenever you please.

    You will also have the option to print out the pages of this book.

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    I have purchased a book with you about a week ago and have to this day not heard anything about the shipping of the book nor have I received it. What is going on with that?

    If you have not received any kind of notification from us that we have shipped it off, then could it maybe be that you by mistake ordered the e-book (electronic book) rather than the actual printed book? If so then you have actually received the download link for the e-book already on your invoice, the minute you purchased it.

    If you would rather have the printed book, then please get in touch with us and let us know so we can arrange the necessary adjustments to your order and can get your book ready for shipping.

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    I would like to order some products with you, but I do not have a credit card, neither do I have a debit card. What options do I have?

    In that case you can do a direct payment into the AMI SA bank account. For details, please phone us at 018-771-2123 or 072-472-3052 (Monday - Friday, 8am - 5pm).

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    Are your books available in any Christian Bookstores near me?

    At the moment our books are only available from this online Shopping Mall!

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    How long does it take for my products to get to me once I ordered them?

    Domestic shipping takes anywhere from 3-7 days. If you are ordering from other countries in Africa then shipping could take anywhere from 4-6 weeks.

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    Do you provide a tracking number for my package? If so, how do I find out where my package is at?

    Yes, we provide a tracking number. You can track your shipment on the following website: www.sapo.co.za

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    When I click on the Forgot password link, I do not receive any email telling me what my password is. What could be the problem?

    There are two main reasons why you are not receiving your password.

    1. You never created your customer account and that's why nothing is sent to you. To create your customer account please click on the link on the right hand side that says: Create Your Customer Account.

    2. When you created your account, you put in a faulty email address and the email that we are trying to send to you just simply doesn't come through. If you know you created your account but simply forgot the password then this is likely the case.

    So what you can do is either get a hold of us so we can look up your account details for you and make necessary adjustments or you can just create a new account with a different email address should you have another one.

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    Click here for our other Help Page

    CONTACT US:

    If you have any questions that were not answered in either our Help Page or our Frequently Answered Questions Page, you may feel free to contact us. You can ask your questions in an email, or you can give us a call!

    Click here to send us an email

    Our Phone Numbers: 018-771-2123 or 072-472-3052 (Monday - Friday, 8am - 5pm)

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